Company
In the world of transportation, hidden costs are often a nuisance for customers. They can lead to unpleasant surprises and significantly impair trust in the service provider. For companies like SpediFux, which specialise in the transport of shipments that are too large for parcel services, up to complete loads, it is therefore crucial to offer cost transparency.
Hidden costs are additional costs or fees and surcharges that are often not clearly communicated to the customer and frequently lead to nasty surprises. After all, as a booking company, you assume that the prices are binding and that nothing more will be added to the accepted prices. Especially in a world in which shipments are increasingly being booked digitally and contact with the service provider takes place digitally. But what are hidden costs? They can take various forms:
Additional fees can be a significant burden for companies that use transportation services from providers. These fees are often not immediately apparent and can significantly increase the cost of transportation. The most common additional costs include fuel surcharges, which are levied due to fluctuating oil prices. These can vary depending on the market situation and therefore complicate the calculation for the carrier. In addition, charges for traffic jams or tolls may be incurred that were not previously transparently included in the transportation costs. To counteract these standards in the transport industry, SpediFux already includes these additional fees in the freight price and thus ensures that there are no unexpected additional costs. In addition, thanks to the digital solution for automating administrative processes such as transport orders and generating freight document processing, administrative work and bureaucracy can be minimized.
Unannounced rate increases are another problem that you may face as a customer of transport companies. When carriers change their rates without notice, this can lead to unexpectedly high costs. This practice can be particularly frustrating as you as a customer are planning based on the prices originally quoted. A sudden increase in rates can therefore disrupt your financial planning and affect the relationship of trust between you and your transportation provider. To avoid such surprises, it is important to choose a transport service provider such as SpediFux, which is known for its transparent pricing with its digital price calculator.
Hidden insurance costs are another element that can lead to unexpected expenses in the transportation business. These costs often arise from unnecessary additional insurance or complex insurance conditions that are not always clearly communicated. For example, insurance policies may contain restrictions or deductibles that only become apparent in the event of a claim and therefore mean additional, serious costs for you as a customer.
SpediFux's liability conditions offer absolute clarity here. The maximum liability is 8.33 SDR (Special Drawing Rights) per kilogram net weight, which corresponds to approximately CHF 11.00 at the current exchange rate. This ensures that you are covered if the goods have been properly packed. If the shipment is worth more than the amount covered by the maximum liability, it is advisable to take out additional transport insurance.
Multiply the net weight of the shipment by the maximum liability amount per kilogram. The maximum liability is 8.33SZR per kilogram, which corresponds to approximately CHF 11.00.
So: 258 kg x CHF 11.00/kg = CHF 2,838
The maximum liability amount for this shipment is therefore CHF 2,835. If the goods are worth more than the maximum liability amount, it is advisable to take out additional transport insurance, simply via the SpediFux platform.
The digital booking platform SpediFux offers the solution here. With a clear and transparent cost model, all possible costs are shown before the booking is made. Customers know exactly how much they will pay and can avoid hidden costs. Booking a transport service becomes a quick, fully digital process, with no nasty surprises on the invoice.
With SpediFux, entering the transport data in the price calculator only takes 30 seconds and is easy to understand. All the data you need to know for your calculation is:
- Sender and recipient address
- Transport date, special requirements if applicable
- Number, size and weight of the consignment
The best thing about it? The all-inclusive transport price is visible even before you book. As a customer, you know exactly what to expect - with no hidden costs. You can also view all past transports in your customer account and download the delivery receipts, which makes it easy to track and manage transport orders.
In summary, to understand and control transportation costs, it is important to understand all aspects of the transportation process. Questions such as "How much does my transport cost?" and "What costs are included in the quote?" should be answered clearly. A transparent cost structure not only helps both planning, but also strengthens trust between customers and transport service providers.
Do you need support or do you have any questions? Our explanatory video gives you an overview of the functions of SpediFux. For personal assistance, you can reach us on the toll-free number 0800 33 00 33 or by e-mail at kundendienst@spedifux.ch. We are always here for you and look forward to hearing from you!
SpediFux is the smart digital transport company for Switzerland & Liechtenstein. Freight forwarding, whether it's boxes, general cargo, or pallets. Easy to use, reliable processing, guaranteed price.
