1. scope of application
The execution of an order is subject to the following terms and conditions of Liechtensteinische Post AG insofar as they do not conflict with mandatory statutory provisions. By using our services, the user declares that he has read these General Terms and Conditions (hereinafter referred to as "GTC"), the Terms of Use and the Privacy Policy and agrees to their validity.
2. general
Liechtensteinische Post AG (hereinafter referred to as the "Operator" or "Post") offers customers (hereinafter referred to as "Users" or "Senders") the opportunity to book transport orders directly via the online platform in their own name and for their own account following successful login and registration. The operator in turn subcontracts these transport orders to transport companies. The use of the online platform is governed exclusively by the General Terms and Conditions "Transportation Services" described in this document.
Swiss Post reserves the right to amend or supplement these terms and conditions. Users shall be deemed to have given their consent to the amended terms and conditions unless they object to them in writing or by e-mail without delay, but at the latest within 2 weeks of notification. In the event of unconditional payment of the next statement/payment, consent to the amended contractual provisions shall be deemed to have been given.
Individual declarations, additions and amendments to this agreement must be made in writing to be effective.
Swiss Post is a logistics service provider that also offers online transportation services under the brand name "SpediFux". The General Terms and Conditions (GTC) are supplemented by the data protection provisions and terms of use, which are binding for all users. Deliveries in the area of general cargo, part and full loads in the Principality of Liechtenstein and Switzerland are offered by means of own vehicles and contractually bound cooperation partners. The General Terms and Conditions apply to both consignors and transport partners.
Consignments are usually delivered anywhere in Switzerland and the Principality of Liechtenstein within 24 hours. The standard door-to-door service includes collection, transportation and delivery to the recipient. The goods are collected or delivered from/to the ramp or front door.
The order must contain all information necessary for proper execution, such as references to regulated goods (e.g. hazardous goods) and those requiring special handling.
Goods of all sizes and types (with the exception of live animals, watches, precious metals and valuables) may be transported as long as the goods can be loaded into covered trucks and covered rail wagons.
The sender must ensure suitable packaging for road and/or rail transportation. Any damaging effect on the freight itself, on the rest of the load, on the means of transport and on persons must be ruled out.
The sender is responsible for ensuring that the dangerous goods are packed, labeled and provided with the necessary accompanying documents in accordance with ADR / SDR regulations. The following consignments require special arrangements and must be specifically mentioned when placing the order:
For transport processing, a shipping label per shipping unit is required, affixed to the shipping unit by the consignor, containing the following minimum information:
The "special delivery instructions" must be registered separately when the order is entered. The carrier shall only keep the documents received from the client or sender in electronic form.
Dangerous goods must be declared in accordance with the statutory regulations. In addition, the shipper must indicate any special handling of the goods, such as center of gravity distribution and the like, on the packaging unit.
Swiss Post shall carefully check the order placed with it. However, it is not obliged to check the contents of transport containers or consignments, nor to carry out weight or dimensional checks. If the carrier discovers any ambiguities, he shall clarify them immediately with the sender.
The loading space in excess of the volume agreed with the sender shall remain at the disposal of Swiss Post. The latter shall be entitled to transfer the execution of the accepted order to another carrier.
3. subject matter of the contract
The operator also provides users with online platforms with all the functions described in these GTC for use. The scope of use is set out in these terms and conditions. For the purpose of fulfilling the contract, the operator may use other companies as vicarious agents
After successful free registration (registration is only necessary for business customers), the online platforms offer users the possibility to enter various information and criteria regarding the goods to be transported via a so-called input mask, such as pick-up location, delivery location, quantity of goods, mass and weight, as well as time specifications and other more detailed information on the goods.
If the user has entered the requested data completely and correctly, the calculated price for this transport appears in a display field. The user can now order the transport by clicking on the "Book now for a fee" button. At this point, a transport order is placed with the platform operator, the details of which are governed by the terms and conditions of these GTC.
Users are obliged to make their entries truthfully and completely and to keep them up to date; this also applies in particular to the user's login data.
4. rights of use
After verification by the operator, the operator shall provide the business customer with access to its platform on the online platform (through a combination of user name and password). The right of use granted under this contract applies only to one individually registered single access in the user's business for the user's registration period.
The operator grants the user a non-exclusive, time-limited, non-transferable right to use the platform, limited to the Principality of Liechtenstein and Switzerland. The user is not entitled to grant sublicenses. The right of use includes in particular the use of the content stored on the platform. The scope of the right of use is governed by this agreement. This platform is operated with the aid of servers that can only be accessed via an online connection.
The user can enter data on transport orders via the platform. The user must enter the data truthfully and completely. The user must delete outdated data immediately. The operator reserves the right to delete data entries that do not meet these criteria or specifications.
The right of use granted applies only to the entry and retrieval of trade-specific data in the ordinary course of business. All information must be truthful and must be proven to the operator upon request.
The data provided by the platform may only be extracted using the existing export or print function. Automating the use of the platform, whether through an interface, third-party software, scripts or other tools that deviate from the standard of commercially available browsers such as Chrome, Firefox, Safari or Internet Explorer, is not permitted.
The operator reserves the right to interrupt a user's connection to the user platform and to delete data if this prevents or ends a violation of applicable law or common decency. The same applies if the existence of the software, an application or the user platform as a whole is technically jeopardized by the user.
If the user does not comply with one of the contractual obligations or is in default of remedying any other breach of contract following a warning, the operator shall be released from its obligation to perform and may block the account. In this case, however, the operator retains the claim to the contractually agreed consideration that has already arisen. In any case of culpable breach of contract, the user must compensate the platform operator or third party users for any damages incurred.
For its part, the user grants the operator the exclusive, transferable, sublicensed, geographically unrestricted right to the data provided by it (transport, contact and goods information), limited in time to the duration of the user agreement, to process the data and information on the platform, to share it with other users and to forward it to third parties in connection with the fulfillment of the contract. The details can be found in the privacy policy also described in this document.
The user declares and guarantees to the operator that he/she is the sole owner of all rights to the content and data posted by him/her on the portal, or is otherwise authorized (e.g. by effective permission from the rights holder) to post the content on the portal and to grant the rights of use and exploitation in accordance with the above paragraph. This also applies in particular to employee and contact data. If the user violates the rights of third parties, the operator shall be indemnified against all resulting third-party claims.
5. online platform in general
The user is responsible for providing technical access to the platform. Access is exclusively by remote access via the Internet. The user may only access the platform with standard Internet browsers and not automatically.
Within the scope of this agreement, the operator owes an availability of the platform of 97% per year within the operating hours (weekdays from 6:00 a.m. to 9:00 p.m.). The weekly period on Sundays between midnight and 4 a.m. is expressly not an operating time and is excluded from the calculation of the 97% availability as a basic maintenance window of the platform.
In addition, times during which the servers used by the operator are unavailable due to technical or other reasons beyond the operator's control, or during which the operator carries out unscheduled maintenance work on the servers necessary to maintain the contractual service, during which disruptions to access may be unavoidable according to the state of the art, are excluded from accessibility.
The selection, procurement and use of the necessary hardware, software and remote data connections are carried out exclusively by the user and at the user's risk.
The operator is entitled to make changes to its products as part of the further development and optimization of its products, provided that this does not restrict the essential performance features.
The operator may send the user notifications by e-mail via the platform regarding offers, messages received or transactions. The operator reserves the right to limit the number, display duration and storage of such messages. The operator is also entitled to inform the user about special news regarding the scope of services and current offers via the platform's contact details. The user expressly agrees to this.
The user must treat the login data (including passwords) confidentially and may not pass them on to third parties. It is the responsibility of the user to take his own security precautions to ensure that the misuse of the data by unauthorized persons is excluded. The personal password is automatically sent to the user by e-mail as soon as the account has been created.
6. transportation acceptance in general
Every job requires that it can be carried out under normal conditions. The main roads as well as the roads and paths to the houses where loading and unloading takes place must be passable for the transport vehicles.
For front gardens and the like, a maximum distance of 15 meters between the vehicle and the house entrance is considered normal access conditions. Corridors, stairs, etc. should enable smooth transportation. Furthermore, it is assumed that the official regulations (road traffic regulations) permit execution in the intended manner.
7 Obligations of the carrier
The carrier is obliged to provide the means of transportation necessary for the execution of the order at the agreed time. The carrier shall carry out the order in accordance with the contract and with the necessary care. Delivery of the goods to be transported at the place of destination shall take place immediately after arrival of the transport or as agreed.
8 Obligations of the client
When entering the order, the client must provide the carrier with a detailed description of the consignee's address (including contact details), the place of delivery (including contact details) and the local conditions (if restrictions apply).
The client is obliged to draw the carrier's attention to the special nature of the transported goods and their susceptibility to damage. Accordingly, he must ensure that the transported goods are suitably packaged.
The client must ensure that the transportation work, loading and unloading can begin at the agreed time or immediately after the arrival of the transport vehicles.
Unless otherwise agreed, the client shall be responsible for obtaining all documents, permits and barriers required for the transportation.
The client is obliged to make a truthful declaration of the transported goods and assumes full responsibility towards the carrier and all other authorities. The client is responsible for obtaining the necessary documents and for their correctness. The client shall be liable for all consequences arising from the absence, late delivery, incompleteness or inaccuracy of these documents. He shall be liable to the carrier for all expenses arising from the handling of the transported goods. Additional expenses which have not been agreed shall be invoiced to the client.
All expenses and additional costs incurred as a result of delayed acceptance of the transported goods by the client shall be borne by the client. If unloading cannot be commenced within a waiting period of 30 minutes, the carrier shall be entitled to store the transported goods at the expense and risk of the client. His liability shall be limited to the careful selection of the storage location.
Expressly excluded from transportation are cash, bearer securities, including securities within the meaning of the Stock Exchange Act, which have bearer characteristics and precious metals.
9. equal treatment, sublicenses, property rights
The online platform or software solution gives the user access to the platform alongside other users without any claim to special preference over other users.
This license agreement does not entitle you to grant sublicenses or to pass on the data or usage options obtained with the software to third parties, in particular not to use the software for your own IT property rights. The software and its source code are protected by copyright. The software remains the property of Liechtensteinische Post AG. The software may contain codes that are the intellectual property of third parties, together with references to them, possibly by means of links. These codes are licensed to the user on the basis of license agreements or provisions of the respective third party. The user accepts the validity of these license agreements or provisions.
The user must notify the operator of any use by third parties or alleged claims by third parties against his use or against Liechtensteinische Post AG of which he becomes aware that violates the rules of use of this contract, in order to enable immediate legal defense.
The user has no right to ongoing technical software advice, to subsequent delivery of updates or further data carriers, in particular no right to the source code, to reverse engineer, disassemble or modify the software. The user is prohibited from using the licensed software for further software developments, modified versions or for the production of copies for the benefit of third parties.
10. information obligations of the user and data protection
The user must inform Liechtensteinische Post AG of any company-related changes to his company relevant to the commercial or trade register immediately after registering the change. This applies in particular to conversions, changes of address and the departure or entry of authorized representatives entered in the commercial or trade register.
In addition, the privacy policy of Liechtensteinische Post AG applies, which is available on the websitehttps://www.post.li/spezielle-inhalte/datenschutzerklaerung/verfügbar.
11 Warranty and liability for platform use
Each user is responsible for checking the accuracy of the data and information provided by third parties.
The operator does not guarantee that a message or notification sent via the platform will reach its destination or will or can be received and read by the addressed user. Likewise, the operator cannot guarantee that the person specified as the sender or recipient of a message or notification actually corresponds to the person sending or receiving it.
The operator guarantees exclusively that the platform is suitable for use within the agreed scope. Information in product descriptions, brochures and user instructions provided by Liechtensteinische Post AG are non-binding recommendations. Any further liability on the part of the operator is excluded. In particular, the operator accepts no liability for the up-to-dateness, accuracy and completeness of the data entered by users or for the compatibility of the platform with the user's IT environment or with the remote data connections used.
The creation of hyperlinks and the information on third-party websites accessible from the Liechtensteinische Post AG website via hyperlinks are not part of the contractual services. They also do not serve to describe the contractual service obligations in more detail. The hyperlinks set up or the pages accessible via these hyperlinks are not constantly monitored, so Liechtensteinische Post AG accepts no liability for their content or accuracy.
The user shall indemnify the operator against all liabilities arising from the fact that the user does not use the platform in accordance with the provisions of this agreement. The operator shall conclude similar agreements with other users and, if necessary (after prior satisfaction of X-GmbH & Co. AG's own claims for damages), shall assign any existing claims for damages against other users to the user to cover any damages.
The risk of non-transmission or incorrect transmission of the data is transferred to the user as soon as the data has left the operator's sphere of influence.
The limitations or exclusions of liability in this contract for damages to the user do not apply in cases:
12. contract term, right of termination, license term
This user agreement is concluded for an indefinite period. The user may terminate this agreement at any time without notice by deleting his user account. However, not during the active execution phase of current transport orders.
Each party is also entitled to extraordinary termination of this contract without observing a notice period if there is good cause. Good cause for extraordinary termination by the operator exists in particular if:
The operator is also entitled to delete a user account that is clearly no longer up to date and has not been used for a longer period of time. As a rule, the operator will inform the respective user of this step by e-mail in advance.
The right of use applies from the time the account is activated by the operator Liechtensteinische Post AG and ends at the same time as the contractual relationship.
At the end of the contract, the user must delete the software immediately, excluding any right of retention, and refrain from any use of the software.
13 General final provisions
Should individual provisions of these terms and conditions be invalid, this shall not affect the validity of the remaining provisions. In place of the invalid provision, the valid provision that comes closest to the purpose of the invalid provision shall be deemed to have been agreed.
14. contractual conditions transportation
The sender can post and query transport requests for a specific transport service on the platform.
Swiss Post is entitled but not obliged to submit a price or several prices ("Prices") as an offer for such a booking request.
The offer(s) are binding. All offers are made on the basis of the ABSSV Spedlogswiss (latest version). Until acceptance, Liechtensteinische Post AG may expressly revoke them. Offers can be accepted ("booked") by the sender on the platform.
Upon acceptance of the offer, a forwarding contract is concluded between the sender and Swiss Post via the platform at fixed costs. Liechtensteinische Post AG is entitled to commission a subcontractor selected by it to carry out the transportation.
The sender is not obliged to accept offers. Nevertheless, the platform must be used in accordance with the standards of a prudent businessman.
The consignor is obliged to provide accurate, truthful and complete information about the goods to be transported, the pick-up and delivery locations, as well as all relevant information about access to these locations, including necessary data of the consignee or the consignee's representative for contacting and announcing the delivery period.
The consignor is obliged to check all information provided by the subcontractor, such as that contained in delivery documents, in particular information on arrival times at the place of delivery or departure, and to object to or correct it within one working day (Monday to Friday from 8 a.m. to 5 p.m.).
The sender is obliged to comply with the provisions of the applicable data protection law when providing the aforementioned information; in particular, it is the sole responsibility of the sender to obtain the consent required for the use of the recipient's data on the platform. By providing the recipient's data, the sender guarantees that it has complied with the provisions of the applicable data protection law.
The transport services exclusively comprise the transportation of goods by road using vehicles in the Principality of Liechtenstein and Switzerland.
The goods excluded from transportation are listed in the annex below.
Swiss Post does not agree any binding delivery deadlines. Swiss Post will endeavor to adhere to the desired time slots and dates for collection and delivery, but these are non-binding. It must therefore be ensured that collection and delivery can also take place outside these dates and time slots during normal business hours.
Swiss Post is authorized to effect the transport of consignments as consolidated consignments. Transhipment is only prohibited if expressly agreed by the sender.
A waybill or delivery bill can be replaced by an electronic document (e.g. e-waybill). Alternatively, mobile devices can be used on which the required information is visible. Signatures and documents read from these devices are considered suitable evidence. A digital photograph of the proof of delivery is also considered suitable evidence.
In the event of a system failure, the sender is obliged to send relevant information to Swiss Post by email or in another suitable form.
The consignor shall allow the actual carrier to check the load.
The sender guarantees compliance with all applicable legal provisions and ensures that neither the acceptance nor the delivery of the item exposes Swiss Post to any risk of legal violations.
In particular, the sender guarantees that the consignment does not contain any goods that are on an applicable list of prohibited goods nor is it addressed to an addressee against whom restrictive measures to combat terrorism or other sanctions have been imposed.
If Swiss Post incurs damages, in particular fines or penalties, as a result of a breach of the above obligations, the sender shall fully compensate Swiss Post.
15. goods authorized for carriage are:
Prohibited goods are shipments that are excluded from transportation
16. prohibited goods are consignments that are excluded from transportation
Explosive substances and articles containing explosives. Exceptions are only possible for subclasses 1.4 S and 1.4 G. This requires the approval of Liechtensteinische Post AG in text form before the start of business.
Flammable solids, self-reactive substances and desensitized explosive solids, with the following UN-No.: UN-No. 3231 to 3240, UN 3533, UN 3534, UN 3364, UN 3365, UN 3367 and UN 3368
Organic peroxides, if the substances are subject to temperature control (P2).
Toxic substances assigned to packaging group I (very toxic). Exceptions are possible for direct shipments with the consent of Swiss Post in text form before the start of business.
Infectious substances.
Radioactive materials, for transportation exclusively within the Principality of Liechtenstein and Switzerland with the exception of UN No. 2908 to UN No. 2911 (excepted packages).
Various dangerous substances and articles with UN Nos. 2212, 2590, 2315, 3151 and 3152 (highly carcinogenic substances).
Every type and class of dangerous goods covered by the ADR Dangerous Goods Ordinance must be declared correctly and completely and confirmed in writing by Liechtensteinische Post AG.
Liechtensteinische Post AG is not obliged to carry out checks.
17. duty to inform in the case of particularly valuable goods or goods at risk of theft
In the case of valuable goods or goods at risk of theft, the sender is obliged to inform Swiss Post in the price request for a specific transport service about the type and value of the goods and the existing risk, so that Swiss Post can decide whether to propose a price or not to accept the goods for transport or, if necessary, to take appropriate measures to ensure safe and damage-free handling of the transport.
Valuable goods are goods with an actual value at the place and time of acceptance of at least CHF 50/kg or CHF 10,000/package or more than CHF 50,000 per consignment.
Goods with a total value of more than CHF 50,000.00 / consignment or CHF 10,000.00 / package are excluded from transportation without an express request by the sender and approval in text form by Swiss Post.
18. remuneration / conditions
The use of the platform is generally free of charge for users. Only when the user actually books a shipment shall the operator be entitled to remuneration in the amount of the displayed and agreed freight rate. The freight rate is expressly shown separately on the platform in the amount of the net amount incurred with reference to the resulting obligation to pay costs before the fee-based booking is sent. The User shall receive an invoice or confirmation of payment from the Operator for the transportation carried out.
All payment costs shall be borne by the user, with the exception of the statutory regulation for SEPA payments.
The user shall have no right to offset or withhold payments due to counterclaims, except in the case of undisputed or legally binding counterclaims.
Swiss Post offers market prices on the online platform based on the current supply/demand situation and is entitled to adjust the freight rates unless an explicit price guarantee has been agreed for the respective period.
Swiss Post is entitled to assign the claim to third parties and is also entitled to instruct third parties to collect the claims against the users.
Swiss Post checks the information and documents provided by users and reserves the right to reject individual registrations without giving reasons.
The price is based on the customer's requirements and is charged at a flat rate. The price does not include special services to be provided after the order has been entered or special agreements. These additional / special costs will be invoiced to the sender accordingly.
The following information is required to determine the freight price:
The prices apply to locations that are regularly accessible by road. Connecting loads for mountain railroads etc. are additional services.
The following tax weights are used for bulky goods:
For SBB / EURO pallets (with frame, lid - max. base area 1.2 x 0.8 m / without overhang):
In general traffic with loading aids with consignors or consignees, only intact, transportable loading aids may be used which allow efficient transportation and handling (e.g. EURO / SBB pallets in accordance with EPAL / UIC standard or loading aids of equivalent value, such as lids and frames).
The empty standard exchange appliances are transported according to the following approaches:
The sender must clearly indicate on the collection order and delivery bill whether or not loading equipment (only standard equipment such as EURO pallets, frames, lids) must be exchanged.
A service fee is charged for orders with loading aids and is shown separately on the transport invoice:
If the exchange equipment cannot be exchanged at the consignee's premises step by step, the carrier is entitled to claim the exchange equipment credit from the client.
In general traffic with loading aids with consignors or consignees, only intact, transportable loading aids that allow efficient transportation and handling may be used. The loading aids comply with the EPAL/UIC guidelines and EPAL/UIC exchange criteria.
If a consignee refuses to accept the loading equipment upon delivery of the goods and the carrier has to take it back to the warehouse, the carrier may charge the sender for the storage space used plus the administrative costs for the entire period of custody.
Swiss Post accepts no liability for costs incurred by the sender or recipient for any repalletizing of the transported goods. It is the responsibility of the sender to oblige his customers or recipients to use only EPAL/UIC-compliant loading aids. Any resulting disadvantage of any kind shall be borne by the consignor or consignee.
The sender shall indemnify the carrier against all claims or other claims made by third parties, in particular the recipients, against Swiss Post in connection with loading aids. It is the responsibility of the customer to contractually obligate his customers or recipients accordingly.
For hazardous goods, the surcharge is 10% of the freight price (minimum CHF 20.00, maximum CHF 50.00 / consignment). For transports of class 1 goods that require explosion-proof vehicles, the surcharge is 20 % (minimum CHF 50.00, maximum CHF 130.00).
A lump sum of CHF 50.00 will be charged for empty runs for collection orders due to incorrect information
For second deliveries, a surcharge will be charged according to time and effort / direction
A surcharge of CHF 140.00 / h will be added to the freight costs for waiting times (loading and unloading times are included in the freight costs up to a maximum of 5 minutes per 1000 kg).
Several loading or unloading points at the same domicile will be charged at CHF 70.00 per additional loading and / or unloading point
The transport of goods (from the front door) to a floor, cellar, etc. is only carried out on written order to the transport management and if accessible with pallet trolleys and / or individual items max. 25 kg. A surcharge of CHF 10.00 / 100 kg will be charged (minimum: CHF 50.00 / consignment)
Time-restricted deliveries or collections must be agreed in advance with the carrier's scheduling department. In addition, the agreed delivery date must be clearly noted on the delivery bill.
Waiting time: The tolerance margin for fixed appointments and time slot appointments is +/- 30 minutes
The additional expenses are charged as follows:
The collection commission is 2% of the collection amount, but at least CHF 30.00 per consignment. Collection orders must be clearly and separately registered with the carrier. The collection order must comply with the following requirements:
Notifications / appointments by telephone, fax, post or e-mail, if requested by the sender, will be charged at CHF 5.00 / notification or appointment. In the case of deliveries to private households, notification will be made automatically against payment.
The goods transported on behalf of the client are not insured by the carrier (so-called transport insurance). On request, we will be happy to take out transport insurance for you (all risks, loss of and damage to the goods). Premiums for transportation in Switzerland and the Principality of Liechtenstein: from 0.2 % of the value of the goods, minimum CHF 30.00 / consignment, in accordance with internal guidelines.
Pick-ups or deliveries to trade fairs are quoted individually at cost.
Fees and other expenses such as connecting freight for mountain railroads or in places that are not regularly accessible by road (e.g. Zermatt, Saas Fee, Wengen, etc.) and special permits will be invoiced additionally according to expenses.
The disposal of packaging material is charged at cost.
Proof of delivery is provided electronically. CHF 10.00 will be charged for each additional proof of delivery requested.
19. payment
Orders from private customers must be paid in advance.
Business customers are billed on a monthly basis.
The respective method of payment and the term of payment are part of the offer.
Unless otherwise agreed, invoices for business customers are issued monthly and in Swiss francs. The freight prices quoted do not include VAT. This is shown separately.
Invoices are payable net within 30 days of the invoice date. If payment is not made within 30 days (due date), default interest of 5% shall be owed from the following day. Any discount deductions will be charged subsequently.
If the sender and the freight payer are not identical, the sender shall be jointly and severally liable for the freight charge on first demand.
If necessary, fuel price fluctuations are shown and invoiced separately in the form of a separate fuel surcharge on the transportation tariffs.
Claims for damages may not be offset against the freight charge.
Swiss Post is entitled to obtain credit information about the user, as payment for transportation services ordered by business customers is made exclusively "on account". Swiss Post can therefore check the creditworthiness of the user when concluding contracts. For this purpose, it works together with Creditreform, from which it receives the necessary data. For this purpose, Swiss Post transmits the user's name and contact details to Creditreform. Users can find the information pursuant to Art. 14 of the EU General Data Protection Regulation on the data processing taking place at Creditreform here: www.boniversum.de/EU-DSGVOb
Liechtensteinische Post AG shall be entitled to refuse to conclude a contract with the customer in particular if the information provided by Creditreform or another party providing information indicates that the customer does not have sufficient creditworthiness to meet his payment obligations under this contract
20. rescheduling / withdrawal of the client
The sender has the right to reschedule a transport that is being carried out. The resulting additional costs are to be paid by the sender.
Any withdrawal by the sender must be made in writing. Any expenses already incurred by Swiss Post shall be invoiced to the sender. If Swiss Post provides evidence of greater damage, this must also be compensated.
21. right of retention
If the goods to be transported are not accepted or the payment of the claims liable on the same is not made, Swiss Post may retain the goods to be transported up to the value of the amount owed or deposit them at the sender's expense.
In this case, Swiss Post may request the sender in writing to settle the claim within 30 days. This demand must contain the threat that the carrier has the right, in the event of non-payment, to sell the goods in question by private treaty without further formalities (at its own discretion, a private treaty sale can be carried out or, if the goods have no material value, they can be disposed of at a charge).
22. liability
Swiss Post shall be liable for direct damage that is proven to have been caused by Swiss Post itself or its vicarious agents from the time of acceptance of the transported goods until their delivery.
The sender must provide suitable packaging. He must inform the carrier of the address of the consignee, the place of delivery, the quantity, the packaging, the contents, the weight and the dimensions of the packages, the delivery time and, if necessary, the transport route.
The sender must declare the value of the goods without being asked if the goods exceed a value of CHF 15.00 per kg of actual freight weight.
In particular, the sender is obliged to draw Swiss Post's attention to the special nature of the transported goods, their weight distribution and susceptibility to damage. The sender is responsible for sufficient labeling and possibly also numbering of the freight items.
Any disadvantages, damages or losses resulting from the omission or inaccuracy of such information shall be borne by the sender. Swiss Post is not liable to pay compensation for this.
Damage or missing goods must be noted immediately and in the presence of the driver on the delivery bill or confirmation of receipt with a reservation. Any damage that is not externally visible must be reported in writing within eight days of delivery at the latest, including the day of delivery.
To the extent permitted by law, the scope of liability for damages shall be limited to the value of the goods at the place and time of their acceptance for transportation, up to a maximum of CHF 15.00 per kg of actual freight weight of the damaged or lost goods. However, liability shall not exceed CHF 40,000.00 in total per event.
Swiss Post also uses electronic means to document the printed name in conjunction with the digitized or electronic signature of the recipient or the person authorized to receive. The sender confirms that he recognizes this form of confirmation of receipt. He expressly waives the right to dispute receipt of the goods with reference to this form of confirmation of receipt. Liechtensteinische Post AG will upload an electronic version of the acknowledgement of receipt and make it available to the sender
23 Disclaimer
The carrier shall be released from liability if loss or damage is due to the fault of the principal, due to instructions given by the principal without any action on the part of the carrier, due to the carrier's own defects in the transported goods or due to circumstances beyond the carrier's control.
Cases such as the following are excluded from Swiss Post's liability:
Loading and unloading is carried out by the consignor or consignee. If the sender or recipient gives the driver the order to unload the goods after registering with him, he does so on behalf of the sender or recipient. Swiss Post shall not be liable for any damage incurred during this activity. The driver performs this activity as an auxiliary of the sender or recipient. If the driver loads or unloads the goods without having registered with the sender or recipient, the assessment of damages shall be governed by Article 10 / 11.
Liability for indirect damages, such as loss of profit, operating loss and other consequential costs, is excluded.
Damage resulting from delays in delivery shall only be compensated by Swiss Post if liability for this has been agreed in writing. In this case, Swiss Post's liability shall not exceed the amount of the agreed freight charge.
If Swiss Post performs pure transshipment activities in its function as warehouse keeper, it shall only be liable for delays, incorrect unloading and loading, empty freight, demurrage of all kinds, loss of a booking, repacking, etc. if liability for this has been agreed in writing. If liability for damage resulting purely from handling activities has been agreed in writing, Swiss Post shall be liable up to a maximum of CHF 2,500.00 per event (= uniform cause of damage, even in the case of several consignments per order). In the event of loss of or damage to the transported goods, the liability for damages shall be governed by the other provisions of these GTC.
In accordance with the statutory provisions, Liechtensteinische Post AG is not liable for damage to prohibited goods and inadequately packaged consignments. Furthermore, Swiss Post is not liable for damage caused by third parties, force majeure, weather conditions, the effects of other goods, damage caused by animals and natural changes.
Unless expressly agreed otherwise in writing, Swiss Post shall be entitled to have the freight order executed in whole or in part by an intermediate carrier. In this case, it shall be liable to the customer in the same way as if it had carried out the order itself.
The forfeiture of all liability claims and the limitation of actions for damages shall be governed by Art. 452 and Art. 454 of the Swiss Code of Obligations.
24. transportation insurance
The sender may instruct Spedifux® to take out transport insurance for the goods to be transported. The transport insurance premium shall be borne by the sender. The transport insurance covers damage and loss at the cost price (sum insured) of the damaged or lost goods.
Risks such as loss of profit, business interruption, etc. (indirect damage) are not covered by transportation insurance.
If the client does not take out transport insurance, he shall bear all risks for which the carrier is not liable according to the wording of these General Terms and Conditions.
25. notice of defects
The sender or recipient must inspect the goods immediately after unloading. Complaints due to loss or damage must be made immediately upon delivery of the transported goods in the presence of the driver and in writing on the delivery bill or the confirmation of receipt with a reservation.
Any damage that is not immediately apparent must be reported to Swiss Post in writing within 8 days of delivery, including the day of delivery.
Complaints can no longer be considered after these deadlines have expired.
26. privacy policy
The protection of personal data during processing throughout the entire business process is an important concern for Swiss Post.
In the following, we explain in detail what information we collect at Liechtensteinische Post AG during your visit to our website and how it is used.
Personal data
Personal data is individual information about the personal or factual circumstances of an identified or identifiable natural person. This includes information such as your real name, your address, your telephone number and your date of birth. Information that is not directly associated with your real identity - such as favorite websites or the number of users of a site - is not personal data.
Collection and processing of personal data
Swiss Post ensures the protection of website users. When you visit our websites, our servers temporarily store the connection data of the requesting computer, the websites you visit, the date and duration of the visit, the identification data of the browser and operating system type used and the website from which you visit us as standard for the purpose of system security. Additional personal data such as your name, address, telephone number or e-mail address will not be collected unless you provide this information voluntarily, e.g. as part of the registration process, to carry out a booking process or an information request.
Registration and a password are required to access certain areas of the Swiss Post website. Liechtensteinische Post AG may also use the data obtained from users of these areas for marketing purposes in accordance with Liechtenstein law.
It is a screen recording application that automatically records all actions on the website, but anonymizes the fields entered. This helps us to understand how users use the online platform and where there is still room for optimization.
Our website uses Hotjar as analysis software from Hotjar Ltd ( "Hotjar", Level 2, St Julian's Business Centre, 3, Elia Zammit Street, St Julian's STJ 1000, Malta, Europe).
With Hotjar it is possible to measure and evaluate the usage behavior on our website. The information generated by the "tracking code" and "cookie" about your visit to our website is transmitted to the Hotjar servers in Ireland and stored there.
The tracking code collects the following information:
The following information may be recorded by your device and browser:
The following data is automatically generated by our servers when Hotjar is used:
Hotjar will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage. Hotjar also uses third-party services, such as Google Analytics and Optimizely, to provide its services. These third-party companies may store information that your browser sends when you visit the website, such as cookies or IP requests. For more information on how Google Analytics and Optimizely store and use data, please refer to their respective privacy policies.
By continuing to use this website, you consent to the above-mentioned processing of your data by Hotjar and its third-party providers in accordance with their privacy policies.
The cookies that Hotjar uses have different "lifespans"; some remain valid for up to 365 days, some only remain valid during the current visit.
You can prevent the collection of data by Hotjar by clicking on the following link and following the instructions there: Hotjar Opt-out(https://www.hotjar.com/opt-out)
Use and disclosure of personal data
Swiss Post uses the personal data provided by you exclusively for the purpose of technical administration of the websites and to fulfill your wishes and requirements, i.e. generally to process the contract concluded with you or to respond to your inquiry.
We will only use this data for product-related surveys and marketing purposes if you have given us your prior consent or if you have not objected to this - insofar as this is provided for by law.
Your personal data will not be passed on, sold or otherwise transferred to third parties unless this is necessary for the purpose of processing the contract or you have expressly consented to this. For example, it is generally necessary for us to pass on your address and order data to our suppliers when you order services.
We may use service providers who process personal data under our control and on our behalf. In cases where data is transferred outside the European Economic Area, we ensure that this is done in accordance with the applicable data protection regulations.
If you wish to contact Liechtensteinische Post AG by e-mail, we would like to point out that the confidentiality of the information transmitted is not guaranteed. The content of e-mails can be viewed by third parties. We therefore recommend that you only send us confidential information by post.
We use tracking software (Google Analytics (incl. Google Tag Manager) and Hubspot Tracking / Hubspot CRM) to determine the frequency of use and the number of users of our website. Hubspot CRM is used to centrally manage all customer data.
We do not collect any personal data or IP addresses with this software. The data is used exclusively in anonymized and summarized form for statistical purposes and for the development of the website.
"Cookies" are files that make it possible to store specific user-related information on your PC while you are visiting one of our websites. Cookies help to determine the frequency of use and the number of users of our websites, as well as to make our offers as convenient and efficient as possible for you.
On the one hand, so-called "session cookies" are used, which are only stored temporarily for the duration of your use of one of our Internet pages. On the other hand, we use "permanent cookies" to store information about visitors who repeatedly access one of our websites. The purpose of using these cookies is to provide you with optimal user guidance and to be able to present you with a website that is as varied as possible and new content in the event of repeated use. The content of a permanent cookie is limited to an identification number. Name, IP address etc. are not stored. An individual profile of your usage behavior is not created.
Swiss Post uses Google Analytics, a web analytics service provided by Google Inc ("Google"). Google uses cookies. The information generated by the cookie about the use of the online offer by the user is usually transmitted to a Google server in the USA and stored there.
Google will use this information on our behalf to evaluate the use of our online offer by users, to compile reports on the activities within this online offer and to provide us with further services associated with the use of this online offer and the use of the Internet. Pseudonymous user profiles can be created from the processed data.
Swiss Post only uses Google Analytics with activated IP anonymization. This means that the IP address of users is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. The IP address transmitted by the user's browser will not be merged with other Google data.
Users can prevent the storage of cookies by setting their browser software accordingly; users can also prevent Google from collecting the data generated by the cookie and relating to their use of the online offer and from processing this data by Google by downloading and installing the browser plug-in available under the following link:
http://tools.google.com/dlpage/gaoptout?hl=de
Further information on the use of data, advertising purposes by Google, setting and objection options can be found on Google's websites:
https://www.google.com/intl/de/policies/privacy/partners/
("Data use by Google when you use our partners' websites or apps")
http://www.google.com/policies/technologies/ads
("Use of data for advertising purposes")
http://www.google.de/settings/ads
("Manage information that Google uses to show you advertising")
http://www.google.com/ads/preferences/
("Determine which advertising Google shows you")
Google Analytics Opt-out Browser Add-on
Not all access to our website is via a web browser. There will be users who access Liechtensteinische Post AG websites or applications using a mobile device. In this case, it may not be possible to deactivate cookies or change web browser settings.
We use Google Tag Manager, a web service from Google for managing website tags. The Google Tag Manager tool itself (which implements the tags) is a cookie-free domain and does not collect any personal data. The tool triggers other tags, which in turn may collect data. Google Tag Manager does not access this data. If deactivation has been carried out at domain or cookie level, this remains in place for all tracking tags that are implemented with Google Tag Manager. You can also read more about the Tag Manager in Google's information on the Tag Manager.
You will only receive a newsletter after double confirmation (double opt-in): If you are interested in our e-mail newsletter, you must expressly confirm that we should send you our newsletter.
If you do not wish to receive newsletters or promotional e-mails from us, you can unsubscribe at the end of each newsletter sent.
Email delivery: Postmark, Hubspot and Amazon WorkMail
Swiss Post uses Postmark, for example, to send confirmation emails etc. to booking customers. We use Hubspot to send you direct information and marketing emails about our updates, offers and news. We also use Amazon WorkMail (standard mail tool) for coordination and for customer queries.
Postmark privacy policy: https://postmarkapp.com/eu-privacy
Hubspot privacy policy: https://legal.hubspot.com/de/privacy-policy?
Amazon WorkMail privacy policy: https://aws.amazon.com/de/privacy/?nc1=f_pr
Our data center is operated by Amazon Web Services (incl. Amazon WorkMail).
In this context, we would like to point out that Swiss Post uses the GDPR-compliant services of Amazon AWS for its online platforms. These functions provided by Amazon form the basis for the many internationally recognized certifications and accreditations. These include: ISO 27001 for technical measures, ISO 27017 for cloud security, ISO 27018 for cloud privacy, SOC 1, SOC 2 and SOC 3, PCI DSS Level 1 and certain certifications specific to the EU, such as the Cloud Computing (C5) and ENS High catalog of requirements. AWS also recently announced compliance with the CISPE Code of Conduct.
see also the corresponding notes and privacy policy of Amazon:
https://aws.amazon.com/de/blogs/security/all-aws-services-gdpr-ready/
https://aws.amazon.com/de/data-protection/
https://aws.amazon.com/de/compliance/gdpr-center/
Swiss Post takes all necessary technical and organizational security measures to protect your personal data from loss and misuse. For example, your data is stored in a secure operating environment that is not accessible to the public. In certain cases, your personal data is encrypted during transmission using Secure Socket Layer (SSL) technology. This means that communication between your computer and the servers of Liechtensteinische Post AG takes place using a recognized encryption method if your browser supports SSL.
Upon written request, we will inform you which data we have stored about you (e.g. name, address).
Changes to the privacy policy
Swiss Post reserves the right to make changes to this privacy policy at any time and without prior notice. Please check it regularly to ensure that you are up to date. By using the Liechtensteinische Post AG website, you agree to the latest version of the declaration.
If you have any questions regarding the processing of your personal data, you can contact the Data Protection Officer of Liechtensteinische Post AG (datenschutz@post.li), who is also available in the event of requests for information, suggestions or complaints.
27 Place of jurisdiction and applicable law
The Princely Court of Liechtenstein, Vaduz, shall have exclusive jurisdiction for legal action against Liechtensteinische Post AG. Liechtensteinische Post AG has the right to sue the customer at the competent court of his place of residence or business or at any other competent court.
Liechtenstein law applies.
© Liechtensteinische Post AG, March 2025
